Get reviews from past and new customers helps you manage this part of your bakery from your Homebaked account. Use the steps below, then check the customer view where relevant.
Steps
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Open Bakewell Academy (opens in a new tab) to find your early-review link while eligible.
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Share it with people who have already tried your baking.
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After completed orders, invite customers to leave an honest review.
Things to know
Early reviews are available for 60 days from subscription activation. Order-linked reviews require an eligible completed order. Ask for honest feedback without promising a reward for a positive rating.
Need help?
If the available controls or results differ, stop and check your saved settings. Contact support (opens in a new tab) with the relevant order or shop reference so the team can investigate. Never send passwords or verification codes.
Open Homebaked (opens in a new tab)
Sample request
Thanks for trying my baking! Would you share an honest review of your experience? Here’s my review link.
Mobile 1.2 navigation
The mobile storefront displays an average rating and review count when reviews exist. Tap that summary to read reviews. Bakers can open the same storefront reviews from their mobile dashboard. A bakery with no reviews shows No reviews, with no review popup to open.
Email-verified past-customer reviews (upcoming)
After this update is released, past customers can use your existing early-review link without creating an account. They enter their name, email, stars and optional comment, then open the email and choose Publish review. Their email stays private. A pending review does not appear or affect your rating until confirmed.
Published Prior customer reviews continue to count toward your storefront rating and review count, not individual listing ratings. Homebaked order reviews remain unchanged.
The email link lasts 24 hours, but confirmation must also happen before your 60-day early-review window closes. Customers can return to the form to resend or correct their details; only the newest link works. If an email does not arrive, check spam and wait at least a minute before trying again. Repeated requests may require a longer wait. Each email can leave one prior customer review for your bakery. You cannot review your own bakery.