🧁 Homebaked Vendor Terms & Conditions

Thanks for being a part of Homebaked! These Terms & Conditions ("Terms") govern your use of the Homebaked platform ("Platform") as a vendor. By listing and selling baked goods through Homebaked, you agree to follow these Terms. Please read them carefully.

1. Your Role

You are an independent seller operating your own home-based food business. Homebaked provides a platform for you to promote and sell your goods — we don't act as your employer, your partner, or your kitchen inspector.

2. Vendor Requirements

To sell on Homebaked, you agree to:

• Comply with all applicable local, state, and federal laws, including cottage food laws, labeling laws, and food safety regulations.
• Accurately describe your items, including ingredients and allergens.
• Maintain a high standard of quality, reliability, and customer communication.

Homebaked reserves the right to remove listings or suspend vendors who violate legal requirements or deliver a poor buyer experience.

3. Order Fulfillment

You are solely responsible for:

• Setting item pricing and availability
• Preparing and packaging goods safely and accurately
• Handling pickup and/or delivery
• Fulfilling orders by the agreed pickup or delivery time

You may pause listings at any time if you're unable to fulfill orders.

4. Fees & Payments

New storefronts subscribe at $14.99 per month. Homebaked does not charge a commission on your orders. Card payments still incur Stripe's processing fees. Bakers who subscribed at an earlier price, including a yearly plan, keep that price until the subscription ends.

You can choose from multiple payout methods, which are managed in your vendor dashboard within the Homebaked baker portal. It's your responsibility to ensure your payout information is accurate and up to date.

5. Founder Support

Every baker whose new subscription payment succeeds receives Founder Support. A founder helps with your account, storefront, listings, loyalty program, and first coupon, and writes a 90-day plan for your shop. That plan is specific to your products, your city, and how you sell today. It is not a template.

If you follow that plan and do not receive at least one qualifying order within 90 days of activation, Homebaked refunds the subscription charges paid during those 90 days. A qualifying order is a paid, fulfilled, non-refunded order on your shop, placed by someone other than you, who you did not already count as friends or family.

Email the claim to support@homebakedapp.com within 14 days after day 90. Include evidence showing both the steps you took to follow your plan and how you worked with your founder on those steps. For example, you can include dated posts and messages from your check-ins with the founder. The refund covers subscription fees only, once per baker.

6. Food Safety & Legal Compliance

You agree to:

• Follow all laws applicable to your area, including food handler certification or registration if required
• Notify customers clearly about potential allergens
• Not sell any items prohibited under your local cottage food rules

You are liable for the safety and legality of the products you sell.

7. Reviews & Community Conduct

Customers may leave public reviews. We encourage professional responses to feedback.

You agree not to:

• Review your own listings
• Harass or retaliate against customers for reviews
• Use hate speech or offensive content in any communication or listing

8. Intellectual Property

All content you upload (photos, text, logos) remains yours, but you grant Homebaked a non-exclusive, royalty-free license to use it for the purposes of operating and marketing the platform.

9. Suspension & Termination

Homebaked may suspend or terminate your access if:

• You violate these Terms
• You consistently fail to fulfill orders or communicate with buyers
• You misrepresent your offerings or engage in abusive behavior

We'll generally reach out before taking action unless the violation is severe.

10. Disclaimers & Liability

Homebaked is not liable for:

• Any damages related to your use of the platform
• Legal claims or health incidents arising from food you sell
• Losses due to service downtime or technical issues

The Founder Support refund in section 5 is limited to the subscription charges described there. You agree to indemnify Homebaked against any claims arising from your shop.

11. Changes to These Terms

We may update these Terms from time to time. If we make significant changes, we'll notify you through the vendor portal or by email. Continued use of the platform means you accept the new Terms.

12. Contact

Questions or need help? Email us at support@homebakedapp.com — we're happy to help.