Message customers and manage your notifications helps you manage this part of your bakery from your Homebaked account. Use the steps below, then check the customer view where relevant.
Steps
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Open Messages (opens in a new tab) and select the customer conversation.
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Send the order-related information the customer needs.
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Open Settings → Notifications (opens in a new tab) to review notification preferences and Settings → Account (opens in a new tab) for your contact details.
Things to know
An in-app message is not a guarantee of an immediate email or text. If you miss alerts, check preferences, text consent, your phone number, and your email spam folder.
Need help?
If the available controls or results differ, stop and check your saved settings. Contact support (opens in a new tab) with the relevant order or shop reference so the team can investigate. Never send passwords or verification codes.
Open Homebaked (opens in a new tab)
Mobile app details
Buyer and baker conversations in the mobile app use the same message layout. Tap a web link in a message to open it in your browser. Inbox cards show the latest message and unread count.
Mobile 1.2 navigation
The mobile Baker Portal calls this tab Inbox and the page Customer inbox. The sort menu can show unread conversations first or newest first. Open a conversation to message the buyer; the header menu contains Report and Block. The app caches recent conversations and refreshes them when needed, so returning to a conversation does not always show a full loading screen.